Your rights and our commitments
SBS is a Dublin-based resale business selling pre-owned and new streetwear, trainers, accessories, and tech. We operate at thesbsofficial.com and via our iOS app.
Contact: [email protected]
By accessing our website, creating an account, using our iOS app, or placing an order request, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our services.
We may update these Terms from time to time. Continued use after an update means you accept the revised Terms.
You must be 16 or over to create an account or provide personal data (Ireland's digital age of consent). By using our services you confirm you meet this requirement.
Provide accurate information when registering. Keep your login credentials secure — you are responsible for all activity on your account. Notify us immediately if you suspect unauthorised access.
We may suspend or close accounts for breach of these Terms, suspected fraud, or legal reasons.
All items listed are either pre-owned or new. Condition and any known defects are described on each product listing.
Prices and availability can change at any time. Obvious pricing errors are not binding — if one is discovered after you place a request, we will cancel and let you know immediately.
If an item becomes unavailable after we have accepted your request, we will notify you and you will owe nothing.
SBS does not process card payments online. All payments are made offline — cash or bank transfer (e.g. Revolut, standard bank transfer) arranged directly with us before or at the point of delivery or collection.
We will confirm your order and payment details with you by message or email before any payment is made.
Orders can be collected in Dublin or delivered via An Post (tracked). Delivery timeframes are estimates — An Post times can vary due to factors outside our control.
Once we hand your parcel to An Post with a tracking number, delivery risk transfers to the carrier. If tracking shows no movement for an extended period or An Post confirms a parcel is lost, contact us and we will open an investigation. We cannot issue refunds for parcels showing “in transit.”
Risk of loss passes to you on physical delivery. Ownership passes when full payment is received.
You have 14 days from delivery to cancel a distance order without giving a reason, in line with Irish consumer law (S.I. No. 484/2013).
Items must be returned in the same condition as received. For pre-owned items, any sign of use beyond inspection may result in a deduction from the refund amount.
Refunds are processed via the original payment method within 14 days of receiving the returned item. You may optionally choose store credit instead, which includes a 10% bonus.
Full details: Returns & Refunds Policy
Exceptions to the right of withdrawal include items that have been used, unsealed hygiene-sensitive goods, or items personalised for you.
If you submit items to sell to us, any price quote is non-binding until we have received, inspected, and verified the item. We may return items that fail our checks.
By selling to us you confirm you are the legal owner, the item is genuine, and it is not stolen or counterfeit. You are responsible for any loss SBS suffers if these warranties are untrue.
By creating an account you automatically join our Leaderboard & Rewards program. You earn SBS Points for activity on the platform (purchases, referrals, engagement).
SBS Points have no monetary value, cannot be exchanged for cash, and are not property. They may be redeemed for discounts, store credit, or exclusive perks as described in your account dashboard.
Points expire 12 months from the date they were earned. Allocation rates and redemption options may change with 7 days’ notice. SBS may suspend or end the program at any time.
Your ranking may be publicly visible on the leaderboard. To hide your ranking, contact [email protected].
Do not post illegal, infringing, abusive, hateful, or fraudulent content. Do not attempt to access other users’ accounts or bypass security. We may remove content or restrict accounts that breach these Terms.
You grant SBS a non-exclusive, royalty-free licence to host and display content you submit (e.g. sell-item listings, chat messages) solely for operating the service. You retain ownership of your content. This licence ends when you delete the content, except where we must retain it for legal reasons.
To report illegal or harmful content: [email protected]
We process personal data as controller under the GDPR and Irish law. See our Privacy Policy for full details, including how we use your data, your rights, and how to contact us or the Data Protection Commission.
Nothing in these Terms limits your statutory rights as a consumer under Irish law, including the Consumer Rights Act 2022.
To the extent permitted by law, SBS is not liable for indirect or consequential losses. Our total liability for any claim is limited to the amount you paid for the item or service giving rise to the claim.
We are not liable for delivery delays or losses caused by An Post or other third-party carriers once a tracked dispatch has been made.
These Terms are governed by Irish law. For any dispute or complaint, contact us first at [email protected] and we will try to resolve it quickly. If we cannot, you may refer the matter to an appropriate alternative dispute resolution (ADR) body — we will provide details on request.
Note: The EU ODR platform was discontinued on 20 July 2025.
Privacy Policy — how we collect, use, and protect your data
Returns & Refunds — full returns process