Terms & Conditions

1) Definitions

"Consumer" has the meaning under the Consumer Rights Act 2022 ("CRA 2022"). "Distance contract" and "right of withdrawal" have the meanings in S.I. No. 484/2013 (EU Consumer Information, Cancellation and Other Rights Regulations). "DSA" means the EU Digital Services Act. "ePrivacy Regulations" means S.I. No. 336/2011.

2) Scope & Acceptance

By accessing our site, creating an account, using chat, making or accepting an offer, or buying/selling with SBS, you agree to these Terms and to our Privacy Policy (separate document). If you do not agree, do not use our services. We may update these Terms; continued use means acceptance of the updated Terms.

3) Who Can Use SBS

You must be 16+ to create an account or provide personal data in Ireland (digital age of consent). Parents/guardians must contact us if a minor's data was provided in error.

4) Accounts & Security

Provide accurate information and keep your credentials secure. You are responsible for activity on your account. We may suspend/terminate or refuse service for breach, fraud prevention or legal reasons (acting reasonably and in accordance with consumer law).

5) Buying from SBS (You as Customer)

5.1 Pre-contract Information

We will provide clear information about the product, total price, delivery charges, who we are, your withdrawal rights and how to cancel before you are bound by a contract for distance sales.

5.2 Pricing & Errors

Prices and availability may change without notice. Obvious pricing errors are not binding; if discovered after order, we will cancel and refund you in full. This does not affect your statutory rights.

5.3 Contract Formation

Your order is an offer to buy; we accept when we confirm dispatch or otherwise expressly accept. Electronic contracts and signatures are valid under Irish law.

5.4 Payment

We accept the methods shown at checkout (e.g., Revolut, bank transfer, approved crypto rails). For non-euro payments/refunds we may convert at the rate used by our provider at the time of processing. For crypto, refunds are ordinarily in euro of equivalent value at refund time (unless mandatory law requires otherwise).

5.5 Delivery, Risk & Title

We aim to deliver within the timeframe shown; if none is shown, within 30 days of contract unless otherwise agreed. Please note: An Post delivery times are estimates only and can occasionally exceed 30 days due to factors beyond our control.

Risk passes to you on physical possession (or when handed to a carrier you commissioned that we did not offer). Title passes on full payment. Once we dispatch with An Post tracking, risk of loss/delay in transit rests with the carrier (see Section 8 for full details).

5.6 Right of Withdrawal (Distance Sales)

You have 14 days from delivery to cancel without reason (exceptions apply €“ see 5.7). We will refund within 14 days of receiving the goods back (or proof of return), using the original payment method unless you expressly agree otherwise (e.g., store credit).

PRE-OWNED GOODS - STRICT RETURN CONDITIONS:

• Pre-owned items are sold as-is in their authenticated condition. You may inspect items as necessary to establish their nature, characteristics and functioning (e.g., try on clothing once, check functionality), but you must take reasonable care.
• You are liable for diminished value resulting from handling beyond what is necessary for inspection. For pre-owned luxury goods, this includes:
  • Wearing items outside, in public, or for extended periods
  • Removing/damaging dust bags, original packaging, or protective materials (if included)
  • Causing stains, odours, wear marks, or any deterioration
  • Losing or damaging accessories, boxes, certificates, or documentation (if included)

  Note: Pre-owned items typically do not have original retail tags attached. This tag policy applies only to brand new items (see below).

• We will deduct the cost of diminished value from your refund. If the item is returned in unsellable condition, we reserve the right to refuse the return entirely and you will remain liable for the full purchase price.
• All returns are subject to authentication and condition verification. If the returned item differs from what we sold (swap, counterfeit, or not the same item), we will report to authorities and you will not receive a refund.

STORE CREDIT OPTION (RECOMMENDED): We offer store credit as an alternative to same-method refunds. If you choose store credit, you will receive:

• 10% bonus value on the refund amount (e.g., €100 purchase = €110 store credit)
• Instant processing - credit issued immediately upon return inspection (vs. 5-14 days for bank refunds)
• No diminished value deductions - minor handling/try-on marks overlooked for store credit returns (within reason)
• Never expires - use anytime for future purchases
• Priority access - early notification of new drops and restocks

Store credit is entirely optional - you can always request a refund via your original payment method. However, given the strict condition requirements for pre-owned items (Section 5.6), most customers prefer store credit to avoid diminished value deductions and receive instant credit with bonus value.

Note: If your order has not yet been delivered due to An Post delays, the 14-day period begins from actual delivery date, not the estimated date.

How to Cancel

Use any clear statement (email/message) or our Model Withdrawal Form (Appendix A below). If we failed to inform you of the withdrawal right, the period can be extended.

5.7 Withdrawal Exceptions (Examples)

No withdrawal right for:

• Sealed goods not suitable for return for health protection or hygiene reasons once unsealed, including but not limited to:
  • Underwear, swimwear, bodysuits (if seal/hygiene sticker removed or tried on)
  • Earrings, piercings, intimate accessories (once opened/tried)
  • Beauty products, fragrances (if seal broken)
  • In-ear headphones, earbuds (once seal broken or foam tips used)
• Sealed audio or video recordings or sealed software once unsealed (Article 16(e)) - includes:
  • Software activation codes, digital licenses
  • Items with software that has been activated, registered, or linked to an account
  • Tech products where security seals have been broken
• Digital content not supplied on a tangible medium where performance has begun with your prior express consent and acknowledgment that you lose withdrawal rights (Article 16(m))
• Goods made to your specification or clearly personalised
• Services fully performed with your prior express consent and acknowledgment of losing the right once performed
• Other exceptions under Article 16 of Directive 2011/83/EU

For pre-owned goods: If the item qualifies as a hygiene-sensitive product (e.g., pre-owned underwear, swimwear, in-ear headphones) or contains sealed software/digital content, the withdrawal exception applies once any seals/packaging are removed, the item is tried on, or software is activated. We clearly label such items at checkout.

5.8 Faulty Goods & Statutory Remedies

Your remedies under the CRA 2022 include (depending on circumstances): repair, replacement, proportionate price reduction, short-term right to terminate for refund, withholding payment; timelines and conditions apply.

For tech products: Digital elements (firmware, software, apps) must conform to the contract. If a tech product is faulty due to hardware or software defects, your remedies apply. However, issues caused by your misuse, unauthorized modifications, jailbreaking, rooting, or third-party software are not covered.

Important: For issues related to non-delivery or loss in transit, remedies are subject to completion of the An Post investigation process (Section 8.4).

6) Selling to SBS (You as Seller of Pre-owned Items)

6.1 Offers & Inspection

Our offer to buy is subject to verification (condition, authenticity, ownership) after we receive and inspect the item. Until confirmed, any price quote is non-binding. We may return goods that fail checks (at our cost if our checks were wrong; otherwise at your cost).

6.2 Your Warranties

You warrant that: (a) you have full title to the item; (b) the item is genuine and not counterfeit; (c) it is not stolen; and (d) information you supply is accurate. You indemnify SBS for losses arising from breach of these warranties (to the extent permitted by law and without affecting consumer rights).

6.3 Passing of Title & Payment

Title passes to SBS upon acceptance and payment issuance. If we reverse a transaction for fraud/ownership issues, you must repay amounts received and cooperate reasonably.

7) Offers & Bidding (Storefront "Offers" Feature)

Customer "offers" are invitations to treat. A contract is formed only when we accept in writing (order confirmation/dispatch notice). We may auto-expire offers after a stated period or upon price change/stock unavailability.

8) Delivery & Postage

8.1 Carrier & Tracking

We use An Post as our exclusive delivery partner. All orders are dispatched with tracking numbers provided to you via email/account dashboard. You can monitor your parcel's progress through the An Post tracking system.

8.2 Delivery Timeframes

We aim to deliver within the timeframe shown at checkout. However, delivery times are estimates only and are subject to An Post's service levels, capacity, and external factors beyond our control (e.g., weather, strikes, customs delays, high volume periods). An Post deliveries can occasionally take 30 days or more, particularly during peak periods or for remote addresses.

8.3 Our Responsibility Ends at Dispatch

Once we hand your parcel to An Post and provide you with tracking information, we have fulfilled our dispatch obligation. Delays, loss, or damage occurring during transit are the responsibility of the carrier. We are not liable for An Post delivery delays or failures.

8.4 Lost or Delayed Parcels

If your tracking shows no movement for an extended period or An Post confirms the parcel is lost:

• We will initiate a trace/investigation with An Post immediately upon your request.
• Refunds or replacements will only be issued once An Post locates the parcel or confirms it as lost/unrecoverable.
• This process can take several weeks depending on An Post's investigation timelines.
• You must allow reasonable time for the carrier investigation to complete before requesting a refund.

We cannot issue refunds for parcels showing "in transit" on An Post tracking, even if delayed beyond the estimated timeframe. Your statutory consumer rights remain, but these are subject to the above carrier investigation process.

8.5 Your Statutory Rights

If delivery fails completely within a reasonable period (typically 30 days, or any agreed timeframe), you may terminate the contract and receive a full refund once the carrier investigation confirms the parcel cannot be delivered. Risk transfer rules follow Section 5.5.

9) Returns Process (Summary)

9.1 Requesting a Return

Contact us at [email protected] within the applicable withdrawal period to request an RMA (Return Merchandise Authorization) number. Include your order number, reason for return, and photos of the item in its current condition.

9.2 Return Conditions - ALL Items

• Items must be returned unworn and unused (try-on for fit assessment is permitted, but wearing outside/in public is not)
• All original packaging, dust bags, boxes, authenticity cards, and accessories that were included with your purchase must be returned
• Items must be in their original packaging where reasonably possible
• You must use tracked shipping and retain proof of postage

 ¸ Important: Original retail tags (price tags, brand tags, size labels) are typically only present on brand new items. Pre-owned items have usually had retail tags removed by the previous owner. The strict tag policy in Section 9.3 applies only to brand new items sold with tags attached.

9.3 Return Conditions - Category-Specific Requirements

Pre-owned shoes, sportswear, and tech require stricter return standards due to their authentication and condition-sensitive nature:

BRAND NEW ITEMS (with retail tags attached):

• Tags & Labels - CRITICAL: All SBS authentication tags, brand tags, size labels, and price tags must remain attached and undamaged. Brand new items returned without original tags will be refused or subject to 50-70% refund deduction. If you must inspect a tag (e.g., check sizing), do not cut, tear, or permanently remove it.
• Packaging: Original boxes, dust bags, tissue paper, and any included accessories must be returned in pristine condition.
• Unworn/Unused: Item must show absolutely no signs of wear, stains, odours, or use.

SHOES & SPORTSWEAR (Pre-Owned & New):

• Shoes - Sole Inspection: Soles must be clean and show no outdoor wear. Trying shoes indoors on carpet/clean floor is permitted; wearing outside (even once) causes diminished value and will result in deductions or return refusal.
• Box & Packaging: Original shoe boxes, dust bags, tissue paper, and any included accessories (extra laces, hangers) must be returned in good condition if they were included with your purchase. Damaged/missing boxes = deduction.
• No odours: Sportswear must not smell of body odour, smoke, or perfume.

TECH (Phones, Headphones, Consoles, Smart Devices, etc.):

• Factory Reset Required: All personal data, accounts (Apple ID, Google, iCloud, Samsung, etc.) must be removed. Failure to reset = return rejected and item sent back at your cost.
• Activation Lock Off: iPhones/iPads/Apple devices must have "Find My" disabled and be removed from your Apple ID. Locked devices cannot be accepted.
• Software Unregistered: Any software, licenses, or digital services activated during your use must be deactivated/unregistered before return. Activated software = no withdrawal right (Section 5.7).
• Security Seals Intact: If we applied security seals/stickers (e.g., over SIM trays, warranty stickers), they must be unbroken. Broken seals may void withdrawal right.
• Original Accessories & Packaging: All cables, chargers, earbuds, manuals, SIM tools, original boxes must be returned. Missing accessories = deduction based on replacement cost.
• No Physical Damage: Screens must be uncracked, no dents/scratches beyond original condition, no liquid damage indicators triggered, all buttons/ports functional.
• IMEI/Serial Match: Device IMEI/serial number must match what we shipped. Swapped devices will be reported to authorities and no refund issued.
• Not Reported Lost/Stolen: Device must not be blacklisted or reported to carriers/manufacturers. Blacklisted returns = rejected.

GENERAL PRE-OWNED REQUIREMENTS (All Categories):

• No visible use beyond inspection: Item must be in the exact condition you received it, with no additional wear, marks, odours, or deterioration
• Authentication documentation intact: Any SBS authenticity tags, certificates, or condition reports must be returned undamaged
• Professional re-authentication required: All pre-owned returns undergo full re-authentication. If the item fails authentication or differs from the item we sent, the return will be rejected
• Diminished value assessment: We will photograph and assess the returned item. Any diminution in value will be deducted from your refund (see Section 5.6)

TIP: Customers who choose store credit (Section 5.6) receive more lenient assessments on minor handling marks and avoid lengthy bank refund processing times.

9.4 Refund Method

Standard refunds will be issued via the original payment method. If you prefer, you may elect to receive store credit with a 10% bonus value instead (optional, not mandatory).

9.5 Return Shipping Costs

• Withdrawal (change of mind): We refund standard delivery costs; you bear return shipping unless item is faulty or we agreed otherwise
• Faulty/misdescribed items: We cover all return shipping costs and provide a prepaid label
• Failed returns (item not as received/failed authentication): We will return the item to you at your cost, and no refund will be issued

10) User Content & Chat

10.1 Acceptable Use

Do not post illegal, infringing, deceptive, abusive, hateful, or harmful content; do not harass, spam, or attempt to defraud others; do not upload malware or attempt to bypass security. We may remove or restrict content/accounts that breach these Terms or law.

10.2 Moderation & DSA

We operate notice-and-action for alleged illegal content: email [email protected] with the URL/message, reason, and your contact. We provide clear T&Cs, content policies, and statement of reasons when we restrict content, proportionate to the DSA and Irish e-commerce rules.

10.3 Licence to Your Content

You grant SBS a non-exclusive, worldwide, royalty-free licence to host, store, display and reproduce your content for operating the services. You retain all rights you hold in that content. (This licence ends when you delete the content, except where retained for legal claims, fraud prevention or backups.)

11) Privacy & Cookies (Summary)

We process personal data as controller in accordance with the GDPR and Irish law. Analytics/non-essential cookies require consent; essential cookies are permitted. See our Privacy Policy for details, including your GDPR rights and how to withdraw consent.

12) Marketing Communications

We send marketing only with consent (or in limited soft opt-in scenarios permitted by Irish ePrivacy rules), with an unsubscribe in every message. You can opt out at any time.

13) Service Changes; Suspension

We may change, suspend or discontinue features (e.g., offers, chat) for security, legal or technical reasons, giving reasonable notice where possible and without detriment to your statutory rights.

14) Liability

• We do not exclude or limit liability where it would be unlawful to do so (e.g., for death or personal injury caused by negligence, fraud).
• For consumers, we are responsible for foreseeable loss/damage caused by our breach of these Terms or failure to use reasonable care and skill.
• We are not liable for An Post delivery delays, loss, or damage in transit once we have dispatched your order with tracking. Our responsibility is limited to initiating carrier investigations and processing refunds/replacements only after An Post confirms loss or non-delivery.
• We are not responsible for other failures outside our control (e.g., third-party outages, force majeure) where we acted with reasonable care; your statutory remedies for goods/services remain subject to the carrier investigation process outlined in Section 8.
• Nothing here reduces rights and remedies under the CRA 2022, but remedies for delivery failures are subject to completion of the An Post investigation process.

15) Disputes, Complaints & ADR

Contact: [email protected]. We will try to resolve promptly. Note: the EU ODR platform was discontinued on 20 July 2025, so any references in older materials no longer apply. We will provide details of appropriate ADR entities if required by law.

16) Leaderboard & Rewards Program

16.1 Program Overview & Automatic Enrollment

By signing up for an SBS account and accepting these Terms and Conditions, you automatically agree to participate in our Leaderboard & Rewards Program. Your participation is automatic from the moment your account is created.

SBS operates a leaderboard and rewards program ("Program") where users earn virtual points ("SBS Points" or "Points") by completing activities on our platform. Points may be redeemed for rewards as described below. SBS Points have no monetary value, cannot be exchanged for cash, and are not property.

You may opt out of public leaderboard display by contacting us at [email protected], but your Points balance and redemption rights will remain active.

16.2 How to Earn Points

You may earn Points through:

• Purchases: Earn Points for every euro spent on purchases (excluding delivery fees, returns, and refunded amounts)
• Selling items: Earn Points when you successfully sell pre-owned items to SBS
• Referrals: Earn Points when users you refer make their first purchase
• Social engagement: Earn Points for verified social media engagement with SBS content
• Promotional activities: Earn Points through limited-time campaigns, contests, or SBS-initiated promotions

Point allocation rates are displayed in your account dashboard and may be adjusted at our sole discretion with 7 days' notice.

16.3 Point Redemption

Points may be redeemed for:

• Discount vouchers: Apply Points as credit toward future purchases (minimum redemption thresholds apply)
• Exclusive access: Early access to new inventory, limited drops, or VIP shopping events
• Physical rewards: Branded merchandise, gift cards, or curated product rewards (subject to availability)
• Delivery upgrades: Redeem Points for priority or express shipping

Redemption restrictions: Points cannot be redeemed for cash. Redemption is subject to minimum Point thresholds displayed in your account. Rewards are non-transferable and non-refundable once redeemed.

16.4 Point Expiration

Points expire 12 months from the date earned. Expired Points are automatically removed from your account and cannot be recovered. We will send email reminders 30 days before expiration if you have opted into marketing communications.

16.5 No Cash Value / Virtual Currency Rules

IMPORTANT: SBS Points are a promotional tool with no monetary value. You acknowledge and agree that:

• Points are not property and cannot be sold, gifted, transferred, or inherited
• Points cannot be exchanged for cash, legal tender, or cryptocurrency
• Points have no value outside the SBS platform and are not redeemable with third parties
• You have no vested interest or legal claim to Points - they exist solely at our discretion
• Points are not "stored value" under e-money regulations (they cannot be converted to currency)
• We are not a financial institution and Points are not deposits or accounts under banking law

16.6 Leaderboard Rankings

The leaderboard displays user rankings based on Points earned during specified periods (weekly, monthly, all-time). Rankings are public and may display your profile handle/username. By participating, you consent to your ranking being publicly visible.

Leaderboard prizes: Top-ranked users may be eligible for bonus rewards at our sole discretion. Prize eligibility and distribution are subject to verification of account activity and compliance with these Terms.

16.7 Fraud / Abuse / Account Manipulation

Zero tolerance policy: Any attempt to manipulate the Program, including but not limited to:

• Creating multiple accounts to earn duplicate Points
• Using bots, scripts, or automated tools to generate Points
• Fraudulent referrals or fake social engagement
• Exploiting technical glitches or system errors to gain Points
• Collusion, shill bidding, or coordinated abuse with other users
• Purchasing products with intent to return solely to earn Points

...will result in immediate forfeiture of all Points, permanent account suspension, and potential legal action for fraud. We reserve the right to void Points, reverse redemptions, and ban users without prior notice if abuse is detected.

16.8 Changes to the Program

We reserve the right to:

• Modify Point earn rates: Change how many Points you earn per activity (with 7 days' notice)
• Adjust redemption values: Change the value or availability of rewards
• Add or remove rewards: Discontinue specific redemption options without notice
• Suspend or terminate the Program: Close the Program entirely with 30 days' notice (see Section 16.9)

Changes will be posted in your account dashboard and communicated via email if you have opted into marketing communications. Continued participation after changes constitutes acceptance.

16.9 Program Termination

If we decide to terminate the Leaderboard & Rewards Program entirely, we will provide 30 days' notice. During this period, you may redeem existing Points subject to availability. After termination:

• All unredeemed Points will be forfeited with no compensation
• No new Points will be earned
• Leaderboard rankings will be archived or deleted
• You have no claim to the value of forfeited Points

Emergency termination: We may terminate the Program immediately without notice if required by law, regulatory action, or to prevent fraud/abuse. In such cases, Points may be forfeited without a redemption period.

16.10 Taxes

You are solely responsible for any taxes arising from your participation in the Program, including income tax on rewards if applicable under Irish law. We do not provide tax advice - consult a tax professional if you have questions about reporting rewards or prizes.

16.11 Disputes

Decisions regarding Point allocation, redemption, leaderboard rankings, and prize eligibility are final and at our sole discretion. We are not obligated to provide detailed justifications for Point adjustments or disqualifications. Any disputes must be raised within 7 days of the relevant activity via [email protected].

17) Governing Law & Jurisdiction

Irish law governs these Terms and any non-contractual obligations. You may bring proceedings in the Irish courts. Consumers in the EEA may additionally benefit from mandatory protections of their country of residence.

18) Contact

SBS, Dublin, Ireland €” [email protected]

Related Documents:

• Privacy Policy - How we handle your personal data
• Returns & Refunds Guide - Customer-friendly returns summary

Appendix A €” Model Withdrawal Form (for Distance Sales)

(Complete and return only if you wish to withdraw from the contract.)