Returns & Refunds

“‹ Your Return Rights (14 Days)

You have 14 days from delivery to return items for any reason under EU distance selling rules. This applies to all our products: shoes, sportswear, and tech.

Exceptions (No withdrawal right):

• Sealed hygiene products once opened (in-ear headphones, beauty products)
• Tech with activated software/accounts (iCloud locked, registered devices)
• Items with broken security seals
• Personalized/made-to-order items

”„ How to Return an Item

1 Contact Us for RMA

Email [email protected] within 14 days of delivery with:

• Order number
• Reason for return
• Photos of the item in its current condition

2 Choose Your Refund Method

3 Prepare Your Return

See category-specific requirements below †“

4 Ship Back (Tracked)

Use tracked shipping and keep proof of postage. You pay return shipping for change-of-mind returns (we cover it if item is faulty).

5 Inspection & Refund

We'll inspect, re-authenticate, and process your refund within 14 days of receiving the item.

‘Ÿ SHOES & SPORTSWEAR - Return Requirements

Inspection Checklist:

• Soles clean & unworn - No outdoor wear, dirt, or scuff marks
• Original box included - Undamaged, with all tissue/inserts (if included with purchase)
• BRAND NEW ITEMS - ALL TAGS ATTACHED (CRITICAL) - If your item was sold as brand new, SBS tags, brand tags, size labels, price tags must remain attached and undamaged. New items without tags = REFUSED or 50-70% deduction.
• Accessories complete - Extra laces, dust bags, hangers (if included with purchase)
• No odours - Must not smell of body odour, smoke, or perfume

Deductions/Refusals for:

• Removed tags (brand new items only): 50-70% deduction or complete refusal
• Worn soles: 30-50% deduction
• Damaged boxes: €10-50 deduction
• Missing accessories: Replacement cost deducted
• Odours/stains: 40-100% deduction

“± TECH - Return Requirements

Before Returning Tech:

• Factory Reset - Remove ALL personal data, photos, accounts
• Disable Find My / Activation Lock - iPhones/iPads must be removed from Apple ID
• Unregister Software - Deactivate any activated licenses/services
• Log Out Accounts - Google, Samsung, Microsoft, game accounts
• Check IMEI/Serial - Must match device we shipped (no swaps)
• Not Blacklisted - Device must not be reported lost/stolen

Physical Condition:

• No cracks, dents, or scratches (beyond original condition)
• All buttons, ports, cameras functional
• No liquid damage indicators triggered
• Security seals/warranty stickers intact (if applied)
• Original accessories complete (cables, chargers, earbuds, manuals, boxes)

Returns rejected for: Activation lock, IMEI mismatch, blacklisted devices, data not wiped, broken seals, physical damage.

¸ Refunds & Deductions

Refund Timeframe

• Store Credit: Instant (upon inspection approval)
• Cash Refund: Within 14 days of receiving returned item
• Original payment method: Same as used for purchase

What We Refund

• “ Product price (minus any diminished value)
• “ Standard delivery cost (if you cancelled under 14-day right)
• Express/premium shipping upgrades
• Your return shipping cost (unless item faulty)

Diminished Value Deductions

If the item is returned in worse condition than necessary for inspection, we deduct the cost of diminished value from your refund. Examples:

• Tags removed/damaged (brand new items only): 50-70% deduction or complete refusal (tags essential for resale of new items)
• Shoes worn outside: 30-50% deduction
• Damaged/missing boxes: €10-50 deduction
• Missing accessories: Replacement cost deducted
• Physical damage (tech): Up to full refund refusal
• Stains/odours (clothing): 40-100% deduction depending on severity

Lost/Delayed Parcels (An Post)

All orders ship via An Post with tracking. Delivery estimates are not guarantees and can occasionally take 30+ days.

If your parcel is delayed or missing:

1. Contact us with your tracking number
2. We'll initiate a trace with An Post immediately
3. Wait for An Post investigation to complete (2-4 weeks typically)
4. Refund/replacement issued once An Post confirms loss

We cannot issue refunds while tracking shows "in transit" even if delayed.

 When Returns Are Rejected

We reserve the right to reject returns and refuse refunds if:

• Item returned differs from what we shipped (swap/counterfeit)
• Item fails re-authentication
• Item returned in unsellable condition
• Tech not factory reset or activation locked
• IMEI/serial number doesn't match
• Security seals broken (where applicable)
• Return request made after 14-day period

Rejected items will be returned to you at your cost. No refund will be issued.

“„ Legal & Full Terms

This page is a summary for your convenience. For complete legal terms, withdrawal form, and detailed consumer rights information, see:

• Terms & Conditions - Full legal document with complete return rights, liabilities, and EU consumer law references
• Privacy Policy - How we handle your personal data and GDPR rights

Your statutory rights under Irish and EU consumer law are not affected by these policies. For questions, contact [email protected].