Returns for products sold by SBS in Shop
Store credit is entirely optional — you can always request a refund to your original payment method.
You have 14 days from the date of delivery to tell us that you are cancelling a distance order. You do not have to give a reason. This applies to distance orders under Irish consumer law (S.I. No. 484/2013).
Tell us by email or in-app support within that 14-day period. You then have a further 14 days to send the goods back:
Please include your order number if you have it so we can identify the order quickly. A reason or photos are helpful for a fault claim, but are not required to cancel a distance order.
Note: The cancellation period starts when you, or a person you nominate other than the carrier, receives the goods.
You may inspect the item as you would in a shop to establish its nature, characteristics and functioning. Because we sell pre-owned goods, condition and the faults disclosed at sale matter. We may make a deduction only for diminished value caused by handling beyond that inspection.
Please return unworn where possible
Keep tags and packaging where supplied
Missing packaging alone does not remove your statutory right to cancel
Please do not use the item beyond inspection
Report any fault or undisclosed defect promptly
New damage or odours can affect the refund amount where they reduce value
Try on indoors where possible
New sole wear or scuffs can reduce value
Please return any box supplied
Factory-reset personal data before return where possible
Please return accessories supplied with the item
New physical damage can reduce value
Your statutory remedies for faulty goods are not limited by this policy
The right of withdrawal does not apply to:
We clearly identify an applicable exception before purchase. Using an item does not automatically remove a cancellation right; the statutory diminished-value rule above applies.
For a valid cancellation, we refund payments received, including the cost of our least expensive standard delivery option, within 14 days of receiving your cancellation notice. We may wait until we receive the goods back or you give evidence that you have sent them back, whichever is earlier.
Return postage costs are your responsibility for a change-of-mind cancellation unless we told you otherwise before purchase. We cover reasonable return costs for a faulty, damaged-on-arrival or incorrectly sent item.
If you receive an item that is faulty, damaged on arrival, or not as described, contact us. We cover reasonable return postage. Your rights are the same for new and second-hand goods bought from SBS Shop, although the expected condition of a second-hand item reflects its age, description and price.
Your statutory rights under the Consumer Rights Act 2022 apply in full.
Unless you independently engage a carrier that SBS did not offer, we use An Post for tracked delivery and remain responsible until you, or a person you nominate other than the carrier, receives the goods. If tracking shows no movement or an item is not delivered:
For any return, refund, delivery query, written cancellation or complaint:
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